Titles on: Organization : Roles and Responsibilities
Are You Handling Content Management as a Customer-Critical Issue?
Branded Customer Service
Contending with Content
Customer (and Partner) Segment Advocates
Customers.com Handbook
E-Merchandising at drugstore.com
Emerging Governance Structures for Tackling Information Management
How Should You Manage Content within Your Enterprise?
How Should You Manage Customer Communities?
How Should You Manage Customer and Partner Portals?
How to Think about Search
IT Linchpin 2006: The Enterprise Architect
Key Role: SVP of Cross-Channel Customer Experience (or Equivalent)
Managing Findability: Critical Core Competency
Online Customer Communities Are Strategic
Outside Innovation (hardcover)
Partner Portals Should Be Combined with Customer Portals
Return on Customer(SM)
Roles and Responsibilities
Sr. IT Architect for Cross-Channel Customer Experience
VP of Customer Intelligence
Wanted: Information Architects!