Titles on: Organization
Apple’s Lessons for the Rest of Us
Are You Handling Content Management as a Customer-Critical Issue?
Bathing Your Organization in Real-Time Customer Context
Beware of Business Process Management
Branded Customer Service
Building Buy-In for Customer-Centric Initiatives
Building Interactive Feedback into Your Products and Surrounding Services
Contending with Content
Creating Customer Advisory Boards that Your Customers Will Love!
Creating a Blended Architectural Portfolio
Current Concerns of Customer Visionaries
Current Concerns of Customer Visionaries
Customer (and Partner) Segment Advocates
Customer Portals: Central to Your Customer Experience Strategy
Customer-Led Innovation Spawns Mergers
Customers.com Handbook
Customized, Built-to-Order Products
Democratizing Innovation
E-Merchandising at drugstore.com
Emerging Governance Structures for Tackling Information Management
Enabling Customer Co-Design
Establishing and Nurturing a Customer-Centric Culture
Gaining Adoption & ROI for Your Software Projects
Give Customers Important Roles to Play in Shaping Your Business
Good-Bye Carly
Granularity Rocks!
How Should You Manage Content within Your Enterprise?
How Should You Manage Customer Communities?
How Should You Manage Customer and Partner Portals?
How to Approach Customer Experience Management
How to Get From Product 2.0 to BIZ 3.0
How to Think about Search
IBM.com’s New Look: More Than a Face Lift
IT Linchpin 2006: The Enterprise Architect
Identifying Operational Customer Experience Metrics
Introduction to Outside Innovation
Key Role: SVP of Cross-Channel Customer Experience (or Equivalent)
Leading an “Issues and Vision” Discussion with Customers (and Partners)
Lego Mindstorms NXT
Let Customers Co-Design Your Customer-Critical Initiatives
Making Outside Innovation the “Path of Least Resistance” in Your Organization
Managing Findability: Critical Core Competency
Managing Product Content at Hewlett-Packard
Mozilla Firefox
Muji
Online Customer Communities Are Strategic
Outside In
Outside Innovation (hardcover)
Partner Portals Should Be Combined with Customer Portals
Payment Strategies
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