Titles on: Customer-Centric Design

• Apple’s Lessons for the Rest of Us
• Are You Handling Content Management as a Customer-Critical Issue?
• Bathing Your Organization in Real-Time Customer Context
• Branded Customer Service
• Building Buy-In for Customer-Centric Initiatives
• Building Interactive Feedback into Your Products and Surrounding Services
• CohesiveFT Makes It Easy to “Roll Your Own” Virtual Servers
• Creating Customer Advisory Boards that Your Customers Will Love!
• Current Concerns of Customer Visionaries
• Current Concerns of Customer Visionaries
• Customer Co-Design in Rural Uganda
• Customer Innovation Guide: Core Competency 5
• Customer Innovation Guide: Taking the Fifth Step
• Customer Innovation Guide: Taking the Second Step
• Customer Portals: Central to Your Customer Experience Strategy
• Customers as Creators
• Customized, Built-to-Order Products
• Democratizing Innovation
• Enabling Customer Co-Design
• Establishing and Nurturing a Customer-Centric Culture
• Federated Customer Information
• Give Customers Important Roles to Play in Shaping Your Business
• How to Approach Customer Experience Management
• How to Get From Product 2.0 to BIZ 3.0
• IBM.com’s New Look: More Than a Face Lift
• Identifying Operational Customer Experience Metrics
• Introduction to Outside Innovation
• Koko Fitness
• Leading an “Issues and Vision” Discussion with Customers (and Partners)
• Lego Mindstorms NXT
• Let Customers Co-Design Your Customer-Critical Initiatives
• Making Outside Innovation the “Path of Least Resistance” in Your Organization
• Managing Customer Advisory Board Programs
• Meeting the Customer Experience Challenge
• Mozilla Firefox
• Muji
• Online Customer Communities Are Strategic
• Outside In
• Outside Innovation (hardcover)
• Partner Portals Should Be Combined with Customer Portals
• Publishing 2.0/Libraries 2.0: Students are Shaping the Future of Academic Publishing
• QCE Resolutions for 2005
• Selecting and Recruiting Customers for Customer Scenario® Mapping Sessions
• Staples
• Target the Right Customers
• The Customer Revolution (hardcover)
• The History of Customer Scenario® Design
• What Are Customer Experience Best Practices?
• What Customer-Centric Visionary Execs Are Doing in 2007
• What's on the Minds of Lead Customer-Centric Executives?

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