Titles on: Case Study

• Adding Executive Job Searching to the Wall Street Journal Interactive Edition
• Asterisk and Digium
• Bacardi Limited Leverages Groupware into Electronic Commerce
• Bathing Your Organization in Real-Time Customer Context
• Building Interactive Feedback into Your Products and Surrounding Services
• Campaign Management at Nationwide Building Society
• Customer Co-Design in Rural Uganda
• Customer Support: Success with Knowledge Management
• Customers as Creators
• Customers.com (hardcover)
• Delivering Content in Context at National Semiconductor
• Design Your Quality of Customer Experience (QCE) Scorecard
• Duck Head Apparel Goes National on the Web
• Empire Blue Cross and Blue Shield Delivers Customer-Centric Services over the Web
• Establishing and Nurturing a Customer-Centric Culture
• Ford Launches the ePIM Initiative:
• GE ColorXpress® Services
• Getty Images
• HP Provides Cross-Channel Inventory Visibility
• How Visual Comfort Uses GroveSite’s Collaborative Workspaces to Improve
• Koko Fitness
• Landscape Forms’ Use of GE ColorXpress® Services Customer Innovation Center for a New Product Launch
• Lego Mindstorms NXT
• Mozilla Firefox
• Muji
• National Instruments
• National Semiconductor Seduces Its Value Chain
• Pan American Health Organization
• Philips Consumer Electronics Gets Closer to Its Customers:
• Providing Matter-Centric Collaboration at Holland & Knight
• Sharp Microelectronics of the Americas’ Strategy for Integrating Enterprise Applications
• Staples
• Using Business Process Management to Streamline Litigation Discovery
• Virtually Being There
• Web Services Sell Groceries at Tesco.com
• Zopa Case Study: How Zopa Is Creating a New Financial Services Exchange
• Zopa Case Study: How Zopa Is Creating a New Financial Services Exchange