Titles on: Business Strategy

• ATG Acquires Primus
• Creating Customer Advisory Boards that Your Customers Will Love!
• Cross-Channel, Cross-Lifecycle Customer Service Product and Company Update - 1Q 2007
• Cross-Channel, Cross-Lifecycle Customer Service Product and Company Update - 3Q 2006
• Cross-Channel, Cross-Lifecycle Customer Service Product and Company Update - 4Q 2006
• Current Concerns of Customer Visionaries
• Customer-Led Innovation Spawns Mergers
• Customers as Creators
• Democratizing Innovation
• Establishing and Nurturing a Customer-Centric Culture
• How to Approach Customer Experience Management
• How to Get From Product 2.0 to BIZ 3.0
• IBM/PWC: Is It Good for Customers?
• Identifying Operational Customer Experience Metrics
• In Google We Trust?
• Koko Fitness
• Leading an “Issues and Vision” Discussion with Customers (and Partners)
• Lego Mindstorms NXT
• Managing Customer Advisory Board Programs
• Meeting the Customer Experience Challenge
• Mozilla Firefox
• Muji
• National Instruments
• Online Customer Communities Are Strategic
• Return on Customer(SM)
• Staples
• Why the Buzz About Google Talk?
• Zopa Case Study: How Zopa Is Creating a New Financial Services Exchange
• Zopa Case Study: How Zopa Is Creating a New Financial Services Exchange