Titles on: B2C

• ATG Commerce Service Center
• B2C Ecommerce Evaluation Framework
• Bathing Your Organization in Real-Time Customer Context
• Best Practices in Dealing with Consumers’ Cross-Channel Retail Behavior
• Building Interactive Feedback into Your Products and Surrounding Services
• Current Concerns of Customer Visionaries
• Current Concerns of Customer Visionaries
• Customers as Creators
• Democratizing Innovation
• Duck Head Apparel Goes National on the Web
• E-Merchandising at drugstore.com
• Establishing and Nurturing a Customer-Centric Culture
• Framework for Assisted-Service for Ecommerce
• HP Provides Cross-Channel Inventory Visibility
• IBM.com’s New Look: More Than a Face Lift
• Koko Fitness
• L.L. Bean's Architecture Evolution
• Lego Mindstorms NXT
• Making Progress in Cross-Channel Retail
• Muji
• National Instruments
• Netflix.com Wins Patent on Business Methods
• Online Customer Communities Are Strategic
• Own the Customer’s Total Experience
• PeopleSoft CRM Analytics
• Philips Consumer Electronics Gets Closer to Its Customers:
• Staples
• The Amazon/Office Depot Relationship for Selling Computer Components
• The Future of Marketing and Branding
• The Vcommerce Adaptive Commerce Platform
• The Wall Street Journal Interactive Edition, 1997
• Understanding Your Next Generation Customers
• Web Services Sell Groceries at Tesco.com
• What Are Customer Experience Best Practices?
• What Customer-Centric Visionary Execs Are Doing in 2007
• What's on the Minds of Lead Customer-Centric Executives?
• Zopa Case Study: How Zopa Is Creating a New Financial Services Exchange
• Zopa Case Study: How Zopa Is Creating a New Financial Services Exchange