Titles on: B2C
ATG Commerce Service Center
B2C Ecommerce Evaluation Framework
Bathing Your Organization in Real-Time Customer Context
Best Practices in Dealing with Consumers’ Cross-Channel Retail Behavior
Building Interactive Feedback into Your Products and Surrounding Services
Current Concerns of Customer Visionaries
Current Concerns of Customer Visionaries
Customers as Creators
Democratizing Innovation
Duck Head Apparel Goes National on the Web
E-Merchandising at drugstore.com
Establishing and Nurturing a Customer-Centric Culture
Framework for Assisted-Service for Ecommerce
HP Provides Cross-Channel Inventory Visibility
IBM.com’s New Look: More Than a Face Lift
Koko Fitness
L.L. Bean's Architecture Evolution
Lego Mindstorms NXT
Making Progress in Cross-Channel Retail
Muji
National Instruments
Netflix.com Wins Patent on Business Methods
Online Customer Communities Are Strategic
Own the Customer’s Total Experience
PeopleSoft CRM Analytics
Philips Consumer Electronics Gets Closer to Its Customers:
Staples
The Amazon/Office Depot Relationship for Selling Computer Components
The Future of Marketing and Branding
The Vcommerce Adaptive Commerce Platform
The Wall Street Journal Interactive Edition, 1997
Understanding Your Next Generation Customers
Web Services Sell Groceries at Tesco.com
What Are Customer Experience Best Practices?
What Customer-Centric Visionary Execs Are Doing in 2007
What's on the Minds of Lead Customer-Centric Executives?
Zopa Case Study: How Zopa Is Creating a New Financial Services Exchange
Zopa Case Study: How Zopa Is Creating a New Financial Services Exchange