Titles by:
Patricia Seybold
Results 101 - 150:
Making Outside Innovation the “Path of Least Resistance” in Your Organization
Making Progress in Cross-Channel Retail
Making Team Innovation Work
Managing Customer Advisory Board Programs
Meeting the Customer Experience Challenge
MessageOne’s Emergency Messaging System (EMS)
Microsoft, Oracle, PeopleSoft (and Linux)
Move Over Portals; Prepare for Scenario Nets!
Mozilla Firefox
Muji
National Instruments
National Semiconductor Seduces Its Value Chain
Needed: Ad Hoc Collaborative Services
Netflix.com Wins Patent on Business Methods
Nurturing Customer Loyalty in the B2B World
Of Mergers and Brands
On the Front Lines of the Customer Revolution: Part 1
On the Front Lines of the Customer Revolution: Part 2
On the Front Lines of the Customer Revolution: Part 3
Online Customer Communities Are Strategic
Open Letter to Mark Hurd
Outside In
Outside Innovation (hardcover)
Outside Innovation at the BBC
Own the Customer’s Total Experience
Partner Portals Should Be Combined with Customer Portals
Payment Strategies
Project Avalanche
Protecting Your Digital Assets
Provide a 360-Degree View of the Customer Relationship
Publishing 2.0/Libraries 2.0: Students are Shaping the Future of Academic Publishing
QCE Resolutions for 2005
Quick Take from Patty’s Pioneers
Rethinking CRM
Return on Customer(SM)
SOA—All Over Again
Sam’s Vision Will Rejuvenate the High Tech Sector
Saving Customers’ Time: Master Customer Scenario® Design
Selecting and Recruiting Customers for Customer Scenario® Mapping Sessions
Services on Our Mind
Sr. IT Architect for Cross-Channel Customer Experience
Staples
Streamline Business Processes that Impact the Customer
Sun and Microsoft Deal: Good News for Linux & Java
Support for Business Processes (Theirs and Ours)
Supporting the Partner Channel
The Customer Revolution (hardcover)
The Five Waves of CRM
The Future of Marketing and Branding
The History of Customer Scenario® Design
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