Books on: BUSINESS & ECONOMICS / Customer Service

• Aftermarketing (paperback)
• Building Customer Loyalty (paperback)
• Care Packages for Your Customers (paperback)
• Customer Service and the Telephone (paperback)
• Customer Service Excellence (paperback)
• Customer Service: Skills and Concepts for Success, Student Edition (paperback)
• eBay PowerSeller Million Dollar Ideas (paperback)
• Integrated Distribution Management: Competing on Customer Service, Time and Cost (hardcover)
• loyalty.com (paperback)
• Secrets of Customer Relationship Management: It's All About How You Make Them Feel (hardcover)
• Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It! (paperback)
• The Customer Delight Principle (hardcover)
• The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First (eBook)
• The Service Quality/Solution: Using Service Management to Gain Competitive Advantage (hardcover)
• The Ultimate CRM Handbook (hardcover)
• Wireless Rules: New Marketing Strategies for Customer Relationship Management Anytime, Anywhere (hardcover)
• World-Class Customer Satisfaction (hardcover)

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