Building & Managing a World Class IT Help Desk
By Wooten III, G. Robert
Get full details on how to set up an efficient help desk using this comprehensive resource. Real-world examples and step-by-step instructions for doing everything from choosing a staff to implementing the latest technologies make this book truly a blueprint for help desk success.


DOI: 10.1036/007213237X

Mouse over the Digital Object Identifier (DOI) to learn more about this book or related books published by McGraw-Hill.

Author Biography

Robert Wooten (Yorktown, Virginia) is Manager of Information Technology Services and Operations for a large wholesale distributor with over 9,000 employees. He has over 13 years experience in the IT field and directs a staff of 95 associates offering Systems and Database Administration, Networking, Help Desk, Training and Documentation, Telecommunications, Internet and Intranet services, and Asset Management.


Building & Managing a World Class IT Help Desk
Author(s): Wooten III, G. Robert
ISBN: 007213237X
DOI: 10.1036/007213237X

Format: paperback, 583 pages.
Pub date: 26 Apr 2001
Copyright: 2001
$43.95 US
Product Line: McGraw-Hill Osborne Media

Back to top


 

Content Directions, Inc. Powered by Content Directions, Inc. (CDI) and the Digital Object Identifier (DOI)
View additional CDI examples     Want to Add This Link to Your Site?