Building & Managing a World Class IT Help Desk
By Wooten III, G. Robert
Get full details on how to set up an efficient help desk using this comprehensive resource. Real-world examples and step-by-step instructions for doing everything from choosing a staff to implementing the latest technologies make this book truly a blueprint for help desk success.

DOI: 10.1036/007213237X

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Author Biography

Robert Wooten (Yorktown, Virginia) is Manager of Information Technology Services and Operations for a large wholesale distributor with over 9,000 employees. He has over 13 years experience in the IT field and directs a staff of 95 associates offering Systems and Database Administration, Networking, Help Desk, Training and Documentation, Telecommunications, Internet and Intranet services, and Asset Management.

Building & Managing a World Class IT Help Desk
Author(s): Wooten III, G. Robert
ISBN: 007213237X
DOI: 10.1036/007213237X

Format: paperback, 583 pages.
Pub date: 26 Apr 2001
Copyright: 2001
$43.95 US
Product Line: McGraw-Hill Osborne Media

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