Titles on: Total quality management
- A Manager's Guide to Human Irrationalities
- All Means ALL: Maintaining Success in Norfolk Public Schools
- Bonita Bay Marina
- Brighter Smiles for the Masses--Colgate vs. P&G
- Centel of Virginia
- Challenge Facing the U.S. Healthcare Delivery System
- Chantale and Clinton Call for Service
- Cincinnati Children's Hospital Medical Center
- Cook Composites and Polymers Co.
- Creating New Markets Through Service Innovation
- Does It Pay to Be Good?
- Excel Logistics Services
- Fixing Health Care from the Inside, Today
- Growing Negative Services
- Hans Wilsdorf and Rolex
- Harnessing the Power of the Oh-So-Social Web
- Hill & Barlow (A): "Threading the Needle" in Legal Services
- How Do Customers Judge Quality in an E-Tailer?
- How to Prevent Your Customers from Failing
- Inside the Mind of the Chinese Consumer
- Institute for Healthcare Improvement: The Campaign to Save 100,000 Lives
- Lake Erie Paper
- Manage Your Human Sigma
- Managing Variability: Process Control and Process Capability
- Mattel's Long Hot Summer
- Megacard Corporation
- Microeconomics of Customer Relationships
- Potter-Smith, Chartered Accountants
- Press Ganey and HCAHPS
- Redefining Health Care: Creating Value-Based Competition on Results (Hardcover)
- Relentless Idealism for Tough Times
- Seeking Differentiation: Taxi Branding in Hong Kong
- Shouldice Hospital Ltd.
- Six Sigma Implementation at Maple Leaf Foods
- Six Sigma Pricing
- Sona Koyo Steering Systems Limited: Spearheading Competitiveness in India's Automotive Components Industry
- Supplier Development at SysInteg (C)
- Sustainability Through Servicizing
- The Chartered Bank of Canada
- The Risk Management Foundation of the Harvard Medical Institutions, Inc.
- Transformation of China's Steel Industry
- Viewing Brands in Multiple Dimensions
- Will Disruptive Innovations Cure Health Care? (HBR OnPoint Enhanced Edition)
- Will Disruptive Innovations Cure Health Care?
 
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