Titles on: Service Management
- &Samhoud Service Management, Spanish Version
- &Samhoud Service Management
- A Manager's Guide to Human Irrationalities
- ABB Service Worldwide: From "Break and Fix" to "Global Maintenance Partner"
- ABRY Communications (A)
- ABRY Communications (B) (Condensed)
- ABRY Communications (B)
- AGENCY.COM (A): Launching an Interactive Service Agency
- AGENCY.COM (B): Managing Rapid Growth
- Abercrombie & Kent
- Air Miles Canada
- Akron Foundry
- Alaska Airlines: For the Same Price, You Just Get More...
- Alexander Bandelli (A)
- Alexander Bandelli (B)
- Amazon.com (A)
- Amazon.com (B)
- Amazon.com (C)
- Amazon.com (D)
- Amazon.com: Evolution of the e-Tailer
- Ambulette, Inc.
- America Online: Using Information Technology to Better Serve the Customer
- American Express Financial Advisors (A)
- American Express Financial Advisors (B)
- American Express: Membership Rewards Europe, Supplement
- American Express: Membership Rewards Europe
- American Home Shield Corp.
- American Medical Association-Sunbeam Deal (A): Serpent on the Staff Meets Chainsaw Al
- American Medical Association-Sunbeam Deal (B): The Deal Collapses
- American Medical Association-Sunbeam Deal (C): The Deal Collapses
- American Medical Association-Sunbeam Deal (C): The Denouement
- American Medical Association-Sunbeam Deal (D): The Denouement
- American Nursing Services, Inc.
- American Repertory Theatre--1988
- Americana (A)
- Americana (B)
- Ancient Fable
- Anglian Water: Customer Service Transformation
- Apex Insurance Corp. (AIC): Flood Insurance Program
- Apollo Hospitals of India (A)
- Apollo Hospitals of India (B)
- Appalshop
- Arizona Department of Public Health: The Challenges of Preparing for a Public Health Emergency
- Au Bon Pain: The French Bakery Cafe, the Partner/Manager Program
- Auto Collection: Ford's Better Idea for Selling Cars and Trucks
- Automobile Dealer Sales and Service: Critical Incidents
- Avoiding the Customer Satisfaction Rut
- Baby Wally
- Bain & Co., Inc.: Making Partner
- Bain & Co.: International Expansion
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