Titles on: Customer retention
Results 51 - 100:
- Get Inside the Lives of Your Customers
- Getting the Most Out of All Your Customers
- Give Me That Real-Time Information
- Harrah's Entertainment Inc.: Real-Time CRM in a Service Supply Chain
- Hedging Customers
- Hilton HHonors Worldwide: Loyalty Wars, Spanish Version
- Hilton HHonors Worldwide: Loyalty Wars
- How Surveys Influence Customers
- How You Slice It: Smarter Segmentation for Your Sales Force
- How to Lose Your Star Performer Without Losing Customers, Too (HBR OnPoint Enhanced Edition)
- How to Lose Your Star Performer Without Losing Customers, Too
- In E-Commerce, More Is More
- Keeping Customers (Hardcover)
- Kill a Brand, Keep a Customer
- Kimura K.K.: Can This Customer Be Saved?
- Kinko's
- Knowing What to Sell, When, and to Whom
- Lean Consumption (HBR OnPoint Enhanced Edition)
- Lean Consumption
- Learning from Customer Defections
- Loyalty Effect, Audiobook (Cassette)
- Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value (Hardcover)
- Loyalty Myths
- Loyalty Rules!: How Today's Leaders Build Lasting Relationships
- Loyalty-Based Management (HBR OnPoint Enhanced Edition)
- Loyalty-Based Management
- Make Sure All Your Products Are Profitable, 2nd Edition (HBR Article Collection)
- Manage Your Human Sigma
- Mapping the World of Customer Satisfaction
- McDonald's Russia: Managing a Crisis
- MercadoLibre.com
- My Week as a Room-Service Waiter at the Ritz
- Napster: Catalyst for a New Industry or Just Another Dot.Com?
- Nectar: Making Loyalty Pay
- One Number You Need to Grow (HBR OnPoint Enhanced Edition)
- One Number You Need to Grow
- PROPECIA: Helping Make Hair Loss History
- Perfect Message at the Perfect Moment (HBR OnPoint Enhanced Edition)
- Perfect Message at the Perfect Moment
- Personal Shoppers at Sears: The Elf Initiative
- Pharmacy Service Improvement at CVS (A)
- Pharmacy Service Improvement at CVS (B)
- Profitability: Fuel Yours with High-Octane Customer Loyalty (HBR Article Collection)
- Profitable Art of Service Recovery
- Put a New Lens on Loyalty--to Magnify Profitability (HBR Article Collection)
- Putting the Service-Profit Chain to Work (HBR Classic)
- Putting the Service-Profit Chain to Work (HBR OnPoint Enhanced Edition)
- Putting the Service-Profit Chain to Work
- Quest for Customer Focus (HBR OnPoint Enhanced Edition)
- Quest for Loyalty: Creating Value Through Partnership (Hardcover)
 
|
Powered by Content Directions, Inc. (CDI) and the Digital Object Identifier (DOI) View additional CDI examples |