Titles on: Customer retention
Results 101 - 134:
- Real-Time Marketing
- Realize Your Customers' Full Profit Potential
- Regional Bank, Inc.: Implementing the Service Profit Chain
- Rosewood Hotels and Resorts: Branding to Increase Customer Profitability and Lifetime Value
- Schizophrenia at GM
- Serve Your Customers--Efficiently and Profitably (HBR Article Collection)
- Service Recovery, Module Note
- Singapore Airlines: Customer Service Innovation (A)
- Singapore Airlines: Customer Service Innovation (B)
- Starbucks: Delivering Customer Service, Spanish Version
- Starbucks: Delivering Customer Service
- Taste of Frankenmuth: A Town in Michigan Thinks About Word-of-Mouth Referral
- The Attention Economy: Understanding the New Currency of Business
- The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value (Paperback)
- They Bought In. Now They Want to Bail Out.
- Torment Your Customers (They'll Love It) (HBR OnPoint Enhanced Edition)
- Torment Your Customers (They'll Love It)
- Ultimate Question: For Driving Good Profits and True Growth (Hardcover)
- Value Migration: How to Think Several Moves Ahead of the Competition (Hardcover)
- Value of a Satisfied Customer
- Want to Perfect Your Company's Service?: Use Behavioral Science (HBR OnPoint Enhanced Edition)
- Want to Perfect Your Company's Service?: Use Behavioral Science
- What High-Tech Managers Need to Know About Brands
- While Customers Wait, Add Value
- Why Satisfied Customers Defect (HBR OnPoint Enhanced Edition)
- Why Satisfied Customers Defect
- Winning the Service Game (Hardcover)
- Word-of-Mouth Referral, Module Note
- Work with Me
- Your Loyalty Program Is Betraying You (HBR OnPoint Enhanced Edition)
- Your Loyalty Program Is Betraying You
- Zero Defections: Quality Comes to Services (HBR OnPoint Enhanced Edition)
- Zero Defections: Quality Comes to Services
- Zhejiang Corporation of China Telecom
 
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