Titles on: Customer relationship management
Results 351 - 400:
- Molding the Impossible: The NYPRO/Vistakon Disposable Contact Lens Project
- Monitoring the Health of Customer Relationships
- More Isn't Always Better
- My Employees Are My Service Guarantee
- My Week as a Room-Service Waiter at the Ritz
- NOK (A)
- NOK (B)
- Nectar: Making Loyalty Pay
- Negotiating with a Customer You Can't Afford to Lose
- Neiman Marcus (A)
- Netcentives, Inc.
- New Back Office Focuses on Customer Service
- Nonprofits: Check Your Attention to Customers
- Northern Telecom Japan, Inc.
- Note on Customer Behavior
- Note on Customer Management
- Note on Managing Customers
- Nudge Your Customers Toward Better Choices
- Nutricia Middle East: Measuring Sales Force Effectiveness
- Nyman Manufacturing Co. (A)
- Nyman Manufacturing Co. (B)
- Oakland A's: Baseball's Great Transformation
- Okuma Machinery Works Ltd.
- Old Pillars of New Retailing
- OneCard: Building a Savings and Benefits Platform
- Oracle vs. salesforce.com
- Parker House (B)
- Peabody Simpson at the Crossroads
- Peppers and Rogers Group
- Perfect Message at the Perfect Moment (HBR OnPoint Enhanced Edition)
- Perfect Message at the Perfect Moment
- Pharmaceutical Industry in the 1990s
- Phase Zero: Introducing New Services at IDEO (A)
- Phase Zero: Introducing New Services at IDEO (B)
- Pillsbury: Customer Driven Reengineering
- Placing Trust at the Center of Your Internet Strategy
- Power of Unconditional Service Guarantees
- Precision Pricing for Profit in the New World Order: Increasing Customer Value, Pricing Latitude, and Profits
- Preventing the Premature Death of Relationship Marketing (HBR OnPoint Enhanced Edition)
- Preventing the Premature Death of Relationship Marketing
- Process Completeness: Strategies for Aligning Service Systems with Customers' Service Needs
- Production-Line Approach to Service
- Profitable Art of Service Recovery
- Psychology of Waiting Lines
- Public's Trust in Nonprofit Organizations: The Role of Relationship Marketing and Management
- Purolator Courier Ltd.
- Putting the Service-Profit Chain to Work (HBR OnPoint Enhanced Edition)
- Putting the Service-Profit Chain to Work
- QVC, Inc.
- Quality Is More Than Making a Good Product
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