HBSP Titles on: Customer relations

Titles on: Customer relations

After the Sale Is Over

America Online: Using Information Technology to Better Serve the Customer

American Airlines (A): Strategy in the 1990s

American Airlines (C): Committing to Leadership

American Repertory Theatre--1988

Arrow Electronics, Inc.

Automobile Dealer Sales and Service: Critical Incidents

Avoid the Four Perils of CRM (HBR OnPoint Enhanced Edition)

Avoid the Four Perils of CRM

Bankinter: Growing Through Small and Medium Enterprises

Best Face Forward (HBR OnPoint Enhanced Edition)

Best Face Forward

Bose Corp.: The JIT II Program (A)

Bose Corp.: The JIT II Program (B)

Bose Corp.: The JIT II Program (C)

Bose Corp.: The JIT II Program (D)

Bottom-Feeding for Blockbuster Businesses

Breaking the Trade-Off Between Efficiency and Service (HBR OnPoint Enhanced Edition)

Breaking the Trade-Off Between Efficiency and Service

Bringing Customers into the Boardroom

Broken Promises: An Unconventional View of What Went Wrong at IBM (Hardcover)

Build Customer Relationships That Last

Building Loyalty in Business Markets

CBS Evening News

CMR Enterprises

CRM Done Right (HBR OnPoint Enhanced Edition)

CRM Done Right

CRM--the Right Way (HBR OnPoint Collection)

CRM--the Right Way, 2nd Edition (HBR OnPoint Collection)

CRM--the Right Way, 3rd Edition (HBR Article Collection)

Canyon Ranch

Capitalizing on Capabilities (HBR OnPoint Enhanced Edition)

Capitalizing on Capabilities

Ceramics Process Systems Corp. (B)

Change at Whirlpool Corp. (A)

Change at Whirlpool Corp. (B)

Change at Whirlpool Corp. (C)

Close Encounters of the Four Kinds: Managing Customers in a Rapidly Changing Environment

Clueing In Customers

Co-opting Customer Competence

Collabrys, Inc. (A)--The Evolution of a Startup

Coming Up Short on Nonfinancial Performance Measurement (HBR OnPoint Enhanced Edition)

Comp.Sys.Intel: The Internet and the Pentium Chip Controversy (A)

Comp.Sys.Intel: The Internet and the Pentium Chip Controversy (B)

Competing on Customer Service: An Interview with British Airways' Sir Colin Marshall

Computron, Inc. (2006)

Connecticut Spring and Stamping Corp. (A)

Connecticut Spring and Stamping Corp. (B)

Connecticut Spring and Stamping Corp. (C)

Creating Meaning for the Customer: The Case of GMACI

View Results: [1-50] [51-100] [101-150] [151-200] [201-250] [251-270]