Titles on: Customer relations
- Dell Computers: Field Service for Corporate Clients, Spanish Version
- Harrah's Entertainment, Inc., Spanish Version
- Hewlett-Packard--Computer Systems Organization: Selling to Enterprise Customers, Spanish Version
- Hilton HHonors Worldwide: Loyalty Wars, Spanish Version
- Real Time: Preparing for the Age of the Never Satisfied Customer (Paperback)
- Siebel Systems: Anatomy of a Sale, Part 1, Spanish Version
- Siebel Systems: Anatomy of a Sale, Part 2, Spanish Version
- Siebel Systems: Anatomy of a Sale, Part 3, Spanish Version
- The Case of the Complaining Customer
- The Psychology of Waiting Lines, Spanish Version
- They Bought In. Now They Want to Bail Out.
- WESCO Distribution, Inc., Spanish Version
- Xerox Corp.: The Customer Satisfaction Program, Spanish Version
 
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