Titles by: Roger Hallowell
- Air Miles Canada
- Alaska Airlines: For the Same Price, You Just Get More...
- Ambulette, Inc.
- American Nursing Services, Inc.
- Auto Collection: Ford's Better Idea for Selling Cars and Trucks
- Bidwell Training Center, Inc. and Manchester Craftsmen's Guild: Preparation in Pittsburgh
- Central Parking
- Consolidation of Highly Fragmented Service Industries: Rollups, Module Note
- Coopers & Lybrand in Hungary (A)
- Coopers & Lybrand in Hungary (B)
- Coopers & Lybrand in Hungary (C)
- Courtyard by Marriott
- Davis, Lloyd, Young, & Donovan
- Enspire Learning
- Everdream
- Everdream (B)
- Four Seasons Goes to Paris: "53 Properties, 24 Countries, 1 Philosophy"
- Four Seasons Hotels and Resorts
- Heart of a Young Boy (A)
- Heart of a Young Boy (B)
- Merrill Lynch: Supernova
- Microsoft's "New" New Thing: Microsoft.net
- Monster.com: Success Beyond the Bubble
- Monster.com: Success Beyond the Bubble, Spanish Version
- Netonomy
- New Technologies at Tiner Trucking Co. (B)
- New Technologies at Tiner Trucking Co. (C)
- Northwest Airlines and the Detroit Snowstorm (A)
- Northwest Airlines and the Detroit Snowstorm (B): Northwest's Response
- Northwest Airlines and the Detroit Snowstorm (C): Class-Action Status Is Granted to Suits over Northwest Delay
- Putnam Investments: Work@Home
- Roger Smith: A Great Little New York Hotel
- Rosenbluth International and Biztravel.com
- Royal Automobile Club Rescue Services Division: Transformation Through Technology
- Sears, Roebuck and Co. (A): Turnaround
- Sears, Roebuck and Co. (A): Turnaround, Spanish Version
- Sears, Roebuck and Co. (B): Transformation
- Service Recovery, Module Note
- Service and Value in e-Commerce
- Service in E-Commerce: Findings from Exploratory Research, Module Note
- Service on the Internet: The Effect of Physical Service on Scalability, Module Note
- ServiceMaster Co.: The Quality Services Network
- Shouldice Hospital Ltd. (Abridged)
- Shouldice Hospital Ltd. (Abridged), Spanish Version
- SkyDome
- Sothebys.com
- Southwest Airlines--1993 (A)
- Southwest Airlines--1993 (A), Spanish Version
- Taco Bell Corp.
- Taco Bell Corp., Spanish Version
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