Titles by: Gary W. Loveman
- ABB Service Worldwide: From "Break and Fix" to "Global Maintenance Partner"
- Accountants and Business Advisors, Inc.: City Office
- American Airlines (A): Strategy in the 1990s
- American Airlines (B): Compensation and Cost Reduction
- American Airlines (B1): Compensation in Cost Reduction
- American Airlines (C): Committing to Leadership
- Anglian Water: Customer Service Transformation
- Apollo Hospitals of India (A)
- Apollo Hospitals of India (B)
- Booz.Allen & Hamilton: Vision 2000
- Booz.Allen & Hamilton: Vision 2000, Spanish Version
- Case of the Part-Time Partner
- Citrus Wholesale
- Coopers & Lybrand in Hungary (A)
- Coopers & Lybrand in Hungary (B)
- Coopers & Lybrand in Hungary (C)
- Customer Data--Use It or Lose 'Em (HBR Article Collection)
- Data on Regional Bank, Inc. Branches
- Diamonds in the Data Mine
- Diamonds in the Data Mine (HBR OnPoint Enhanced Edition)
- Does Privatization Serve the Public Interest?
- Doradca
- Euro Disney: The First 100 Days
- Euro Disney: The First 100 Days (Abridged)
- Euro Disney: The First 100 Days, Spanish Version
- Gdansk Cooperative
- Gdansk Shipyard
- Grupo IUSACELL (A)
- HCL America
- Habitat for Humanity International
- How One Polish Shipyard Became a Market Competitor
- Human Resource Management at American Airlines
- Internationalization of Services, Module Note
- Internationalization of Services: Four Strategies That Drive Growth Across Borders
- Kumon Educational Institute USA
- Laura Ashley and Federal Express Strategic Alliance
- Laura Ashley and Federal Express Strategic Alliance, Spanish Version
- Li & Fung (Trading) Ltd.
- Marriott Corp. and the Warsaw Hotel--1986: Would Poland Become Marriott's Newest Market?
- McDonald's: International Expansion Strategy
- Merry Maids
- Note on the Work Force of the 1990s
- Phantom Press International
- Pro CD
- Prochnik: Privatization of a Polish Clothing Manufacturer
- Profilm
- Putting the Service-Profit Chain to Work
- Putting the Service-Profit Chain to Work (HBR Classic)
- Putting the Service-Profit Chain to Work (HBR OnPoint Enhanced Edition)
- Regional Bank, Inc.: Implementing the Service Profit Chain
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