Titles by: Frances X. Frei
- Abercrombie & Kent
- American Express Financial Advisors (A)
- American Express Financial Advisors (B)
- BigEast Bank (A): Credit Card Approval
- Breaking the Trade-Off Between Efficiency and Service
- Breaking the Trade-Off Between Efficiency and Service (HBR OnPoint Enhanced Edition)
- Celebrity Cruises, Inc.: A Taste of Luxury
- Celebrity Cruises, Inc.: A Taste of Luxury, Spanish Version
- Cleveland Clinic
- Club Med (C): The "Re-New" Plan
- Commerce Bank
- Commerce Bank, Spanish Version
- Creating New Services, Module Overview Note
- Customer-Introduced Variability in Service Operations
- Delivery Problems at Arrow Electronics, Inc. (A)
- Delivery Problems at Arrow Electronics, Inc. (B)
- Dell Computers (A): Field Service for Corporate Clients
- Dell Computers (B): The Transition
- Dell Computers: Field Service
- Dell Computers: Field Service for Corporate Clients, Spanish Version
- Economics of Retail Banking Note
- Exploding the Self-Service Myth
- First Union Corp. (A): Future Bank
- First Union Corp. (B)
- First Union Corp. (C)
- FleetBoston Financial: Online Banking
- Fraud Prevention at Omni Bank
- Gateway: Moving Beyond the Box
- Gateway: Moving Beyond the Box, Spanish Version
- Great Dakota Bank: Online Banking
- GuestFirst Hotel (A): Customer Loyalty
- GuestFirst Hotel (B): Taking Advantage of Panel Data
- Influencing Customer Behavior in Service Operations
- Information Systems at Arrow Electronics, Inc.
- Innovation at Progressive (A): Pay-As-You-Go Insurance
- Innovation at Progressive (A): Pay-as-you-go Insurance
- Innovation at Progressive (B): Homeowners Insurance
- Innovation at Progressive (C): Auto Repair
- Intrawest Corp.
- Introduction to Data Analysis with Data Desk
- Magazine Luiza: Building a Retail Model of "Courting the Poor"
- Managing Service Operations Syllabus, Module Note
- Moneyball (A): What Are You Paying for?
- Moneyball (B): Do You Get What You Pay for?
- Moneyball Controversy in Major League Baseball
- Ninth House: e-Learning Software
- Ninth House: e-Learning Software (B)
- Oracle Corp.
- Orient-Express Hotels
- Pilgrim Bank (A): Customer Profitability
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