Titles by: Dennis Campbell
- Affinity Plus (A)
- Affinity Plus (B): Service Fees
- Assabet Holdings (A)
- Assabet Holdings (B): Customer Segment Profitability
- Assabet Holdings (C): Activity Based Budgeting
- BigEast Bank (A): Credit Card Approval
- Boston Lyric Opera
- Central Bank: The ChexSystems(SM) QualiFile(R) Decision
- Changan Automobile Co., Ltd.
- China Resources Corp. (A): 6S Management
- China Resources Corp. (B): China Resources Microelectronics
- Economics of Retail Banking Note
- Forest2Market
- G.G. Toys
- GuestFirst Hotel (A): Customer Loyalty
- GuestFirst Hotel (B): Taking Advantage of Panel Data
- Moneyball (A): What Are You Paying for?
- Moneyball (B): Do You Get What You Pay for?
- Moneyball Controversy in Major League Baseball
- Pilgrim Bank (A): Customer Profitability
- Pilgrim Bank (A): Customer Profitability, Spanish Version
- Pilgrim Bank (B): Customer Retention, Spanish Version
- Pilgrim Bank (C): Electronic Billpay
- Pilgrim Bank (C): Electronic Billpay, Spanish Version
- Pilgrim Bank (D): Further Analysis of Channel and Product Usage, WITHDRAWN
- Shangri-La Hotels
- Simple Regression Mathematics
- Slots, Tables, and All that Jazz: Managing Customer Profitability at the MGM Grand Hotel
- Store24
- Store24 (A): Managing Employee Retention
- Store24 (B): Service Quality and Employee Skills
- Store24, Spanish Version
- TD Canada Trust (A): The Green and the Red
- TD Canada Trust (B): Linking the Service Model to the P&L
- TD Canada Trust (C): Translating the Service Model to Service Operations
- Using Data Desk for Statistical Analysis
 
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