Titles by: Christopher W.L. Hart
- American Repertory Theatre--1988
- Americana (A)
- Americana (B)
- Building Quality into Your Leadership Style
- Caruso's Pizza (Condensed)
- Caruso's Pizza Condensed, Spanish Version
- Caruso's Pizza: Express Delivery (A)
- Caruso's Pizza: Express Delivery (B)
- Club Med (A)
- Club Med (A), Spanish Version
- Club Med (B)
- FLORIDA POWER LIGHT QUALITY IMPROVEMENT (QI) STORY EXERCISE WITHDRAWN 10/88 USE 689-041 & 042
- Federal Express: The Money Back Guarantee (A)
- Federal Express: The Money Back Guarantee (B)
- Federal Express: The Money Back Guarantee (C)
- Federal Express: The Money Back Guarantee (D)
- Federal Express: The Money Back Guarantee (E)
- Florida Power & Light's Quality Improvement Program
- Florida Power Light Quality Improvement (QI) Story Exercise (A)
- Florida Power Light Quality Improvement (QI) Story Exercise (B)
- GSG Hotel Corp.
- Galleon
- Giorgio's
- Malcolm Baldrige National Quality Award
- Note on the History of the Walt Disney Co.
- Note on the Timesharing Industry
- Paul Revere Insurance Co. (A)
- Paul Revere Insurance Co. (B)
- Paul Revere Insurance Co. (C): Competing For the Baldrige Award--The Malcolm Baldrige National Quality Award Exercise
- Power of Internal Guarantees
- Power of Unconditional Service Guarantees
- Productivity and Performance Systems: A Comparative Analysis of Northern Telecom and United Parcel Service
- Profitable Art of Service Recovery
- Quality Question
- Singapore Airlines (A)
- Singapore Airlines (B)
- Throughput Time vs. Cycle Time
- Turnaround Management
- Westlake Cinemas: Designing a Service Guarantee
 
|
Powered by Content Directions, Inc. (CDI) and the Digital Object Identifier (DOI) View additional CDI examples |