Harvard Business Publishing

Please click on the choices below to learn more about this product.

Call Center Design for Lion Financial Services

Author(s): J. Michael Harrison and Yuval Nov

DOI: 10.1225/OIT29

• Learn More or Purchase This Case
• Related Titles on This Subject
  • Customer service
    • 2002 HBR List: Don't Delight Your Customers Away (HBR Article Collection)
    • ACTC Customer Service Department
    • Alaska Airlines and Flight 261 (A)
    • Alaska Airlines and Flight 261 (B)
    • More...
  • Operations
    • "Shad" Process Flow Design, Exercise
    • 7 Deadly Sins of Performance Measurement and How to Avoid Them
    • A Crack in the Mug: Can Starbucks Mend It?
    • A Note on Managing Process Flows
    • More...
  • Resource management
    • AFL-CIO: Office of Investment and Home Depot
    • AMD Dresden: Copy Inexactly!
    • Advanced Visual Systems
    • Aligning Resources to Improve Student Achievement: San Diego City Schools (A)
    • More...
  • Systems design
    • A Problem-Solving Approach to Designing and Implementing a Strategy to Improve Performance
    • American Airlines: Object Oriented Flight Dispatching Systems
    • Blinds To Go: Invading the Sunshine State
    • Break It Down Again: Evaluating the Small Schools' Reform
    • More...
  • More...
• Business Fundamentals Series
• View All Cases

Powered by Content Directions, Inc. (CDI) and the Digital Object Identifier (DOI) View additional CDI examples     Want to Add This Link to Your Site?