Harvard Business Publishing

Please click on the choices below to learn more about this product.

BAT Case: Putting Tech Support on the Fast Track

Author(s): Martin A. Lariviere

DOI: 10.1225/KEL272

• Learn More or Purchase This Case
• Related Titles on This Subject
  • Customer service
    • 2002 HBR List: Don't Delight Your Customers Away (HBR Article Collection)
    • ACTC Customer Service Department
    • Alaska Airlines and Flight 261 (A)
    • Alaska Airlines and Flight 261 (B)
    • More...
  • Economies of scale
    • Auto Collection: Ford's Better Idea for Selling Cars and Trucks
    • Central Parking
    • ECM Group: Improving Global Marketing Productivity
    • Globalization of Markets
    • More...
  • Marketing
    • 3M ESPE AG: Managing Intellectual Property in the Dental Impression Materials Market
    • A Brand is Forever! A Framework for Revitalizing Declining and Dead Brands
    • A Manager's Guide to Human Irrationalities
    • A Note on Sizing the Sales Force
    • More...
  • Operations
    • "Shad" Process Flow Design, Exercise
    • 7 Deadly Sins of Performance Measurement and How to Avoid Them
    • A Crack in the Mug: Can Starbucks Mend It?
    • A Note on Managing Process Flows
    • More...
  • More...
• Other Items by the Author
  • Managing Service Inventory to Improve Performance
  • Turning the Supply Chain into a Revenue Chain
• Business Fundamentals Series
• View All Cases

Powered by Content Directions, Inc. (CDI) and the Digital Object Identifier (DOI) View additional CDI examples     Want to Add This Link to Your Site?