Harvard Business Publishing

Please click on the choices below to learn more about this product.

Sherif Mityas at A.T. Kearney: Negotiating a Client Service Predicament (A)

Author(s): Ashish Nanda and Kelley Morrell

DOI: 10.1225/904031

• Learn More or Purchase This Case
• Related Titles on This Subject
  • Change management
    • 180-Degree Turnaround (HBR Article Collection)
    • 20/20 Foresight: Crafting Strategy in an Uncertain World (Hardcover)
    • 2001 HBR List: Breakthrough Ideas for Today's Business Agenda
    • 3M: Profile of an Innovating Company
    • More...
  • Conflicts of interest
    • 3-D Negotiation: Playing the Whole Game (HBR OnPoint Enhanced Edition)
    • AMB Consolidation
    • AXA MONY
    • AdNet (A)
    • More...
  • Cross cultural relations
    • "The American Challenge:" Europe's Response to American Business
    • AES Global Values
    • ALPES S.A.: A Joint Venture Proposal (A)
    • ALPES S.A.: A Joint Venture Proposal (B)
    • More...
  • Loyalty
    • Air Miles Canada: Rebranding the Air Miles Rewards Program
    • Avoid the Four Perils of CRM
    • Avoid the Four Perils of CRM (HBR OnPoint Enhanced Edition)
    • Bottom-Feeding for Blockbuster Businesses
    • More...
  • More...
• Other Items by the Authors
  • Ashish Nanda
    • &Samhoud Service Management
    • &Samhoud Service Management
    • Abby Joseph Cohen: A Career Retrospective
    • Abby Joseph Cohen: A Career Retrospective
    • More...
  • Kelley Morrell
    • Credit Suisse Group
    • Developing Professionals: The BCG Way (A)
    • Developing Professionals: The BCG Way (B)
    • McKinsey & Co.: An Institution at a Crossroads
    • More...
• Business Fundamentals Series
• View All Cases

Powered by Content Directions, Inc. (CDI) and the Digital Object Identifier (DOI) View additional CDI examples     Want to Add This Link to Your Site?