Corporate Culture and the Quality Organization Fairfield-Sonn, James W.

Most quality management programs focus on the tools that can be employed to improve quality, but the long-term results of these efforts have been mixed. The only way to ensure that quality improvement will have lasting consequences for a firm is to change the corporate culture. Having the appropriate level of technical knowledge to address quality problems is a necessary, but not sufficient, condition for realizing the hoped-for improvement. Only when the entire culture of the corporation, starting with a visionary leader and senior management, is receptive to the adoption of new tools will any substantial progress be made. This work guides executives, consultants, academics, and students on how to establish a quality culture.

DOI: 10.1336/0899309038 Mouse over the Digital Object Identifier (DOI) to learn more about this book or related books published by Greenwood Publishing Group. Visit the Greenwood Publishing Group page for this title: http://www.greenwood.com/catalog/Q903.aspx

Corporate Culture and the Quality Organization Hardback, 224 pages, $115.00 Copyright ©2000, Quorum Books ISBN: 0-899-30903-8 DOI: 10.1336/0899309038

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